Contact us

While we hope that our website will answer many of your queries, our staff are always ready to help you find out more about Abbeyfield Scotland.  We would be very pleased to hear from you.

Click the links below for contact details:

 

Phone:
0131 225 7801

Email:
info@abbeyfield-scotland.com

Write to:
Abbeyfield Scotland Ltd
14 New Mart Road
Edinburgh
EH14 1RL

Find us:
Edinburgh office map

 

Phone:
0141 548 5191

Mobile:
07803 970103

Email:
callum@sprengthomson.com

Write to:
Spreng Thomson
The Herald Building
155 Albion Street
Glasgow
G1 1RU

Abbeyfield Scotland Ltd aims to provide a high quality service to its residents. However, it is accepted that sometimes things may go wrong or residents may be unhappy about an aspect of the service provided to them.

We would like to hear from you if you have a complaint about:

  • delays in responding to your enquiries and requests;
  • failure to provide a service;
  • our standard of service;
  • dissatisfaction with one of our policies;
  • treatment by, or the attitude of, a member of staff; or
  • if we fail to follow proper procedure.

If you would like to make a complaint, you can do so in person, by phone, by email or in writing.  The contact details are noted on this page under the heading ‘General Enquiries’.

We will always try to resolve your complaint quickly, and within five working days if we can.

If you are dissatisfied with our response, you can ask us to reconsider your complaint.  We will acknowledge your complaint within three working days and will give you our decision as soon as possible. This will be after no more than 20 working days unless there is clearly a good reason for needing more time.

If, after receiving our final decision on your complaint, you remain dissatisfied with our decision or the way we handled your complaint, you can ask the Scottish Public Services Ombusdman (SPSO) to consider it. You can contact them by calling Freephone 0800 377 7330 or 0131 225 5300.  Further contact details are available at: www.spso.org.uk/contact-us