Repairs and Maintenance

Here you will find useful details on how to report a repair at your Abbeyfield Scotland house.

How to report a repair during normal office hours (9am – 5pm):

Outside of office hours:

  • Call Hanover Telecare on 0345 604 4686

Emergency telephone numbers:

  • Gas emergency – 0800 111 999
  • Power cuts – 105
  • Scottish Water – 0800 0778 778

Right to repair

The Housing (Scotland) Act 2001 gives you the right for certain repairs to be carried out within a given timescale.

We will tell you when a repair falls in the Right to Repair category. If we do not carry out the repair within the timescale, you may be entitled to compensation.

A Scottish Government leaflet called Right to Repair explains the scheme.